Product Return Policy
There is a 25% restocking fee if the sealed anti-static bag is opened or if the product is returned after 30 days from purchase. VAC requires a return authorization number for all returned products.
Two Year Limited Warranty
All Video Accessory Corporation (VAC) products have a full two year limited warranty. Exclusion to the warranty include but are not limited to damage to external components, power LED failure where the product continues to functions, electrical damage due to lightning or ESD, and minor cosmetic imperfections in the epoxy that do not affect the unit’s performance. The warranty shall be void if any alteration or repair of the VAC product is attempted by anyone not authorized by VAC. This warranty is expressly in lieu of all other warranties expressed or implied, including warranties of merchantability and fitness for use, and of all other obligation or liabilities on the part of VAC, and it neither assumes nor authorizes any other person to assume for it any liability in connection with the sale of this product. This warranty shall not apply to the product or any part thereof subjected to accident, negligence, alteration, abuse or misuse. No warranty whatsoever is made with respect to accessories or parts supplied by anyone other than VAC, and this warranty shall extend only to the original purchaser of the product. The warranty provided in this article is exclusive and in lieu of, and buyer hereby waives, all other remedies, express or implied, arising by law or otherwise, including consequential damages, where or not occasioned by negligence of VAC. This warranty shall not be extended, altered or varied except by written instrument signed by VAC and buyer, and shall only apply within the boundaries of the continental United States. Liability of VAC is limited repair or replacement at the option of VAC. Warranty work is to be sent to VAC. Freight charges will be the responsibility of the purchaser.
Authorization Return Number (ARN)
To request an ARN, please use our HELP DESK ticket system.